We wrote this policy to help you understand what information we collect, how we use it and what choices you have about it. Because we are an internet company, some of the concepts below are a little technical, but we have tried our best to explain things in a simple and clear way.
WE COLLECT INFORMATION THE FOLLOWING WAYS:
We may collect information from you in a variety of ways such as your name, email address, phone number and bank account information. You may, however, visit our Sites anonymously if you choose to do so. We will collect information from you only if you voluntarily choose to submit such information to us. You can always refuse to provide this information to us. If you choose to subscribe to a Service from us, we or the mobile operator of your network will collect your information related to the payment for the subscription of our Services. Account and billing information collected by the mobile operator is subject to their respective privacy policies.
When you subscribe to our services, you give us certain information voluntarily. This can include your name, email address, phone number, bank account information, and any other information you give us.
may collect technical information about you whenever you visit our Sites or use
our Services. Technical information we collect may include the user agent, and
technical information about your means of connection to our Site, such as the
type of device you use, the device screen size, browser type, geographic
location (country only), unique device identifiers, Internet Protocol address,
mouse events (movements, location and number of clicks), landing pages,
operating system, information about your use of our Services and other similar
Whenever you use any website, mobile application or other internet services, certain information is generated and logged automatically. The same is true when you use our services or websites. Some types of information we collect are log data, device information, and cookie data.
use Google Analytics, a web analysis service of Google Inc. (“Google”) which
assists website owners and operators in learning and understanding the usage
patterns of visitors who use their websites by collecting information, namely, which
individual web pages were visited, how long users spent on the website, which
websites referred the most visitors, general geographic location of visitors,
and other similar anonymous statistics.
this reason, Google Analytics may create and store several cookies on your
device. Google Analytics does not collect any personally identifiable
information by default. Google Analytics collects anonymized IP address or
internet connections used by visitors to websites on which Google Analytics has
been installed. Google Analytics does not reveal or expose the IP address of
visitors to the owners of the website on which Google Analytics is installed.
We also use Google AdWords remarketing services to advertise on third-party websites including Google, to visitors who have previously visited our Sites or Services. The advertisement can be on the Google search results page or a website that has the Google display network implemented. For this reason, third-party vendors including Google may create several cookies on your device.
also enable Hotjar, an analysis software, by inserting a tracking code within
our Sites and Services, which further transmits to Hotjar servers based in
tracking code contacts Hotjar’s servers and provides a script to your device
accessing the Site or Service. This script will capture specific data related
to your interaction with that Site or Service. This information is then sent to
Hotjar's servers for further processing. Through these tools, we receive
heatmaps, visitor’s recordings, funnels, and form analyses, which help us
provide you with a better experience and service as well as assist us in
diagnosing technical problems and analyse user trends.
information and details of your behavioural patterns when you visit our Sites
and Service. This is done to provide you with a better experience, identify
preferences, diagnose technical problems, analyse trends and to help improve
your device. This helps determine whether a particular device previously
visited our Sites or Services so that the login details would not have to be
to determine if someone has opted out of being tracked by Hotjar services.
We also get information about you and your activity
outside our website and services from our advertisers and other third parties
we work with, or other publicly available sources.
Online advertisers or third parties share information with us to measure or improve the performance of our services, or to figure out what kinds of ads to show you.
HOW TO PREVENT COOKIE STORAGE AND OPT-OUT?
are being sent.
can also prevent the collection of your data by Google Analytics by visiting
Google Analytics opt-out page and installing the Google add-on for your browser.
https://tools.google.com/dlpage/gaoptout or visit https://www.google.com/settings/ads to set your
settings for Google Analytics, Google AdWords, and Google DoubleClick.
may opt-out from having Hotjar collect your information when visiting our Sites
and Services at any time by visiting www.hotjar.com/opt-out and clicking
For more details on installing and uninstalling the Google add-on, Google Analytics, Google DoubleClick or AdWords, please visit Google's website.
can prevent cookie storage and stop the collection of data by us, Google and
Hotjar by amending your cookie settings in your browser or by opting out
visiting the following websites:
https://tools.google.com/dlpage/gaoptout or visit https://www.google.com/settings/ads to set your settings for Google Analytics, Google AdWords, and Google DoubleClick or visit Hotjar’s website www.hotjar.com/opt-out.
HOW WE USE COLLECTED INFORMATION
- Provide the Service(s) you request;
- Bill and collect for the Service(s) provided to you;
- Send you marketing communications;
- Provide customer care;
- Protect our rights or property;
- Enforce the Terms of Service;
- Comply with legal requirements;
- To improve our Sites and Services;
- Respond to your inquiries, questions, and/or other requests; and
- Respond to court orders, subpoenas or other legal proceedings.
According to the
privacy legislation, we are required to disclose on what legal grounds we can
use your information. We require your information because of the contractual
agreements between you and us.
Next to this, as
far as local regulations allow, we can use your information in the case of
legitimate interest. This means that we want to provide you the most optimal
and personalized service possible. Of course, we always keep your privacy in
We could have a
legal obligation to use your information. When we suspect fraud, for example.
And sometimes you have provided us permission to use your information. This is
the case when you subscribe to the newsletter. We keep track of this
California residents may have additional personal information rights and choices. Please see our California Privacy Rights Notice for more information.
We use your information to provide our services to you, to show you ads that are relevant, interesting, and personal to you, to improve our Site and Services, to comply with legal requirements and to respond to your requests.
HOW LONG WE KEEP YOUR INFORMATION
We will retain your information for as long as needed to provide our services to you. We will retain your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or depersonalize it so that we cannot identify you.
We use your information to provide our services to you, to show you ads that are ’s relevant, interesting, and personal to you, to improve our Site and Services, to comply with legal requirements and to respond to your requests.
HOW WE PROTECT YOUR INFORMATION ALSO OUTSIDE THE EU
are concerned with protecting your privacy and data, but we cannot ensure or
warrant the security of any information you transmit to us or guarantee that
your information may not be accessed, disclosed, altered, or destroyed by
breach of any of our industry standard physical, technical, or managerial
safeguards. We adopt appropriate data collection, storage and processing
practices and security measures to protect against unauthorized or accidental
access, alteration, disclosure or destruction of your information, transaction
information and data stored on our Sites.
no method of transmission over the internet or method of electronic storage is
100% secure. Therefore, we cannot guarantee its absolute security. We will
continue to enhance our security procedures as new technology becomes
Because we operate internationally, your information, including personal information, may be transferred to, and made available in the USA and/or any other country than your country of residence. Also in these countries, we take all reasonable care to protect your personal information.
We work hard to keep your information secure. Because we operate internationally, your information, including personal information, may be transferred to, and made available in another country than your country of residence. Also in these countries, we take all reasonable care to protect your information.
SHARING YOUR INFORMATION
your information with online advertisers and third-party companies that we or
they use to audit or improve the delivery and performance of ads or content on
websites and apps (for example, through Google Analytics and Google AdWords) as
share your information with online advertisers and third-party companies that
we or they use to audit or improve the ads or content on websites and apps (for
example, through Google Analytics and Google AdWords).
Any other data is not shared unless we are forced to.
the privacy of young children is especially important. For that reason, we do
not knowingly collect or solicit information from anyone under the age of 13.
In the event that we learn that we have collected information from a child
under age 13, we will delete that information as quickly as possible. If you
believe that we might have any information from or about a child under 13,
please contact us by sending an e-mail to the address, as communicated to you
on the Sites and/or our Services.
California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see our California Privacy Rights Notice for more information.
CALIFORNIA PRIVACY RIGHTS
using the Sites or any of our Services, you consent to our collection and use
page. If we modify the terms of this Privacy Notice, we will notify you
by posting a notice on our website thirty (30) days prior to the effective date
of the changes.
- You can ask us for a copy of the personal data we hold about you;
- You can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you;
- In certain situations, you can ask us to erase, block, or restrict the processing of the personal data we hold about you, or object to particular ways in which we are using your personal data; and
- In certain situations, you can also ask us to send the personal data you have given us to a third party.
we use your personal data on the basis of your consent, you are entitled to
withdraw that consent at any time subject to applicable law. Moreover, where we
process your personal data based on legitimate interest, you have the right to
object at any time to that use of your personal data subject to applicable law.
rely on you to ensure that your personal data is complete, accurate and
current. Please inform us of any inaccuracies or changes to your personal data
by contacting us immediately.
You can contact
the same e-mail address if you want to object to the processing of your
personal data based on legitimate interest and if no opt-out mechanism is
available to you directly.
If you are based in the EEA and are of the opinion that we have not complied with data protection laws, you have a right to lodge a complaint with the Data Protection Commission in The Netherlands or with your local supervisory authority.
Please contact us in case you want to receive data
we saved about you, if you want your data to be corrected, suspended, or
deleted, or if you have any other question.
If you are based in the EEA, you can also complain to a regulator when you think that we have not complied with data protection law.